Residents Deserve
Timely Responses.
Not Silence.
Email, SMS, phone, and USPS mail — unified in one dashboard, tracked from first contact to resolution.
Silence erodes trust faster than any mistake
When residents can't get a timely response — about a maintenance request, a dues question, or a violation — frustration compounds. Unanswered emails become hostile board meetings. Ignored requests become online complaints. See how real-time board visibility eliminates surprises →
“I've emailed three times about the water leak near the lobby entrance. Still no response. This has been going on for two weeks…”
Resident Communication in Three Parts
Every channel unified. Every message tracked. Every response documented — from first contact to resolution.
One inbox. Every channel. Zero gaps.
Email, SMS, phone, and USPS mail all flow into one dashboard. Every message is timestamped from arrival to resolution — your team sees exactly how long each request has been open and who owns it.
- All 4 channels visible in one place — no switching between apps
- Every message tracked from first contact to closed
- Response time monitoring with SLA alerts if requests go unanswered
- Full communication history per homeowner, permanently stored
Every request logged, prioritized, and resolved on record
When a homeowner submits a request — water leak, broken sprinkler, parking issue — it is logged instantly with a timestamp, assigned an owner, and tracked until closed. High-priority issues surface first. Nothing sits invisible in someone's inbox.
- High / Medium / Low priority badges visible at a glance
- Each request assigned to a specific team member
- SLA timer escalates automatically if unaddressed
- Full thread history — every update, note, and status change
SMS for opt-ins. USPS for everyone else. Full coverage.
Text messages go only to residents who have opted in — fully TCPA compliant. For anyone who hasn't, email and USPS automatically cover the gap. Violation notices ship with delivery tracking so there's no “I never got it.”
- SMS sent only to opted-in residents — TCPA compliant
- Non-opted residents covered by email and USPS automatically
- Two-way SMS threads — residents reply and get real responses
- USPS mail with delivery tracking — proof in every violation case
How Bay Area HOA managers handle resident communication at scale →
Communication is an HOA's most visible liability
Unanswered requests are the top complaint in HOA reviews, the leading cause of board turnover, and the most preventable source of legal exposure.
Email, SMS, phone, and USPS mail tracked together. No more checking four places to know if someone responded to a resident.
Every homeowner message gets an acknowledgment within 4 business hours. No 14-day silences that turn into hostile board meeting moments.
Full communication history for every homeowner — permanently stored and board-accessible. Critical during disputes, transitions, or audits.
HOA Management Options: Choose Your Level
Unified messaging is available at every tier. The difference is how much APM handles day-to-day on your behalf.
Self-Management Software
For boards who want professional tools — without a management company.
- Unified resident messaging dashboard
- Email, SMS, and USPS in one inbox
- Maintenance request tracking
- Financial dashboard (live banking)
- Dues collection & ACH processing
- Smart community controls platform
- Mobile app access
- On-site management
- Vendor coordination
- Violations enforcement
Financial Management
Professional bookkeeping and financial oversight without full management.
- Everything in Software tier
- Dues processing & delinquency management
- Accounts payable management
- Annual budget preparation
- Tax processing support
- Audit-ready general ledger
- Monthly financial reporting
- On-site visits
- Violations management
- Homeowner communications
Full-Service Management
A professional team handling all day-to-day operations on your behalf.
- Everything in Financial Management
- Homeowner communications management
- Service request management with SLA
- Two-way SMS (TCPA compliant)
- Vendor management & coordination
- Violations inspections & enforcement
- Board meeting support
- 24/7 emergency response
Give every resident a voice that gets heard
Free proposal. No obligation. Delivered in 3 business days.
Request a Proposal