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Silence erodes trust faster than any mistake
When residents cannot get a timely response — whether about a maintenance request, a dues question, or a violation notice — frustration builds fast. Unanswered emails become hostile board meetings. Ignored requests become online complaints. And once trust erodes, rebuilding it takes years.
- Emails sent to multiple board members with no single owner
- Homeowner texts a board member who is on vacation — no backup
- Violation notices mailed with no record of whether they were received
- Maintenance requests submitted months ago with no acknowledgment
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Unified inbox — all channels in one view
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Email open rates & delivery status
One inbox. Every channel. Zero gaps.
Email, SMS, phone calls, and USPS mail all flow into one unified dashboard. Every message is timestamped from arrival to resolution. Your board can see exactly how long each request has been open and who is handling it.
- All channels — email, SMS, phone, mail — in one dashboard
- Every message tracked from first contact to resolution
- Response time monitoring with SLA alerts if requests go unanswered
- Full communication history for every homeowner, permanently stored
Every message tracked from arrival to resolution
When a homeowner reaches out — by any channel — the system logs it immediately, assigns it to the right team member, and tracks it until resolved. Your board always knows the status of every open request.
- 1Homeowner message arrives via any channel. The system logs it instantly with a timestamp and assigns it to the right owner.
- 2Your team responds through the same unified inbox. The homeowner gets a reply. Every exchange is documented.
- 3If a response is not sent within your SLA window, the system escalates automatically — to the manager, then to the board.
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Escalation flow — message to resolution
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Two-way SMS opt-in thread
SMS delivered only to residents who opt in
Text messages are only sent to residents who have opted in — fully TCPA compliant. For anyone who hasn't opted in, email and USPS automatically cover the gap so no one is missed.
- SMS sent only to opted-in residents — fully compliant
- Residents who haven't opted in covered by Email & USPS instead
- Two-way threads — residents can reply and get real responses
- Per-recipient delivery status visible alongside email open rates
Give every resident a voice that gets heard
Free proposal. No obligation. Delivered in 3 business days.
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