Question 1

How do I log in to the APM resident portal?

Accepted Answer

Select Resident Login on this page or in the site header. Enter the email address or phone number on your account, choose Resident / Board Member, Community Manager or Vendor, and select Continue. There is no password to remember. If you cannot sign in, call 810.777.7060.

Question 2

I cannot sign in. What should I do?

Accepted Answer

Make sure you are using the email address or phone number that is on your account and that you picked the right role. If it still does not work, call 810.777.7060 or email billing@apmhoa.com with your name, community name and property address so we can check the contact information on file.

Question 3

Who can use the portal?

Accepted Answer

Residents and board members of communities managed by APM, plus APM community managers and vendors, each through their own login role. What you can see depends on your role and your association's settings.

Question 4

Can I pay my dues without logging in?

Accepted Answer

APM offers a Quick Pay page for one-time payments using the email on your account. Availability can change by community, so check the notice on the page or call billing if it is paused.

Question 5

Where can I find community documents?

Accepted Answer

Governing documents, rules and forms are typically available through your community's resources or by request. Contact your community manager if you cannot find a document, and use the escrow page for resale and closing documents.

Question 6

How do I report a maintenance concern?

Accepted Answer

Contact your community manager or submit a request through the channel your association uses. For emergencies such as fire, flooding or safety hazards, call 911 or the emergency number your association provides.

Question 7

How do I update my contact information?

Accepted Answer

Because sign-in uses the email or phone number on your account, keep it current. Contact billing with your updated mailing address, email and phone number so notices, statements and login access reach you.

Question 8

Is this the same as the FirstService Residential Connect portal?

Accepted Answer

No. APM is a separate company with its own homeowner site. If your community is managed by another company, use that company's portal or contact your board.

HOA Resident Portal Login and Help

Common homeowner tasks

Sign in

Pay dues

Report an issue

Resale documents

Quick fixes

Resident Portal Questions

Want a portal your residents will actually use?